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My Dropbox desktop app on my new laptop isn't working, and there's no human being to speak to?

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My Dropbox desktop app on my new laptop isn't working, and there's no human being to speak to?

New member | Level 2

I have to troll through to find answers?  your charging me and there is no support, its up to me to support myself, what kind of service is this where there is no one to take calls, or no email , very disapointing, seems theres plenty of info about how I can upgrade and sopend more money with you, but I am trying to work out why my dropbox isnt working on the new laptop and it wants me to upgrade,  is there anyone who works there that is helpful or is your service a do it yourself and if you cant find the answer too bad...

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Re: My Dropbox desktop app on my new laptop isn't working, and there's no human being to speak to?

Dropboxer

Hey @Carolyn Haslett, I'm sorry to hear you're having trouble with this!

 

Since you mentioned that you're using a paid subscription, you can find all the Support options available to you depending on your Plan from here.

 

For the issue that you're having, are you being prompted to upgrade during the installation of the app or when the app is syncing?

 

During the installation, this would suggest that you've hit the 3 device limit of a free Basic account. During sync, it would suggest that you've ran out of space in your account.

 

Out of curiosity, which plan are you using at the moment? You can double check from your Plan page online here which will also show your available space in your account.

 

Keep me posted with your findings!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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