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My account does not appear to be on the Plus plan

My account does not appear to be on the Plus plan

Alfido_db
New member | Level 2

Good day. Last year i subscribed for the 2TB data Dropbox plan. I have not needed the extra features but only today realised that my profile indicates that i indeed have the 2TB space but my plan is Dropbox personal. 

Should it not be the Dropbox Plus plan? If so, how can i access the Plus features?

1 Accepted Solution

Accepted Solutions

Re: My account is still Basic, after paying for Plus

Nancy
Dropboxer
Welcome to our Community, @Alfido_db!

Do you mean perhaps that your Dropbox account shows that you’re on a Basic plan?  

Also, is there any chance that you may have two accounts and you’re currently not looking at your Plus subscription

Keep me posted for any updates!

Nancy
Community Moderator @ Dropbox
dropbox.com/support


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2 Replies 2

Re: My account is still Basic, after paying for Plus

Nancy
Dropboxer
Welcome to our Community, @Alfido_db!

Do you mean perhaps that your Dropbox account shows that you’re on a Basic plan?  

Also, is there any chance that you may have two accounts and you’re currently not looking at your Plus subscription

Keep me posted for any updates!

Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: My account is still Basic, after paying for Plus

Alfido_db
New member | Level 2

Hi Nancy

 

Thank you for your comments. 

 

In fact i have another Dropbox account that i have not been using regularly for the past year. After checking that account, it turns out that the Plus plan is active on that account. Thank you for the tip.

 

I have now set up my folders in the Plus account because i need to use the Smart Sync function to manage my files and save space on my computer.

 

This has solved my problem.

 

Kind regards

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Top contributors to this post

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    Alfido_db New member | Level 2
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    Nancy Dropboxer
What do Dropbox user levels mean?
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