cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My account downgraded to Basic, how long do I have to download my 2 GB file?

My account downgraded to Basic, how long do I have to download my 2 GB file?

New member | Level 2

Hi,

i have not paid the invoice, my account downgrade to basic tariff, my file on dropbox is more then 2gb, how much time will be available?

 

Thansk

1 Accepted Solution

Accepted Solutions

Re: My account downgraded to Basic, how long do I have to download my 2 GB file?

Dropboxer

Hello there @Konrad3, thanks for posting!

 

You won't have a time limit to be able to download the files from your account.

 

Even if you're currently using more than your allowed storage space, Dropbox won't delete your files. Your account just won't be able to sync any new edits or additions.

 

Let me know if that helps clarify the matter!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

3 Replies 3

Re: My account downgraded to Basic, how long do I have to download my 2 GB file?

Dropboxer

Hello there @Konrad3, thanks for posting!

 

You won't have a time limit to be able to download the files from your account.

 

Even if you're currently using more than your allowed storage space, Dropbox won't delete your files. Your account just won't be able to sync any new edits or additions.

 

Let me know if that helps clarify the matter!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: My account downgraded to Basic, how long do I have to download my 2 GB file?

New member | Level 2

Thank you very much  

Re: My account downgraded to Basic, how long do I have to download my 2 GB file?

Dropboxer

Glad to be of help @Konrad3

 

I'll be just a post away if you need anything. :grinning face:

 

Wishing you a great rest of your week!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Polls
Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?