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My account has been disabled

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My account has been disabled

Explorer | Level 3

I actively use my Dropbox all the time and just recently I tried to access my account and all it says after entering my login info is that my account has been disabled. How can I regain access to my files??

4 Replies 4
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Re: My account has been disabled

Super User II

@LeroyJ wrote:
... I tried to access my account and all it says after entering my login info is that my account has been disabled. How can I regain access to my files??

As this is an account related issue, you'll need to contact Dropbox Support directly. Only they will know why your account has been disabled. Account issues cannot be handled on this public forum.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

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Re: My account has been disabled

Explorer | Level 3
I submitted a ticket a week ago and have yet to receive a reply so I figured this would be my best shot at getting a reply. Please help me out I’m afraid that my files are going to be deleted permanently.
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Re: My account has been disabled

Super User II

Post your ticket number here and one of the Dropboxers will likely see it during working hours.

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Re: My account has been disabled

Explorer | Level 3
My ticket number is #10326345

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