My account has been hacked

[Ferrata90]

Hi, i just want to ask how to get my account back, my account was hacked. I can't access to my email address to reset the password and also i'm not sure if the person already change the email address of my dropbox account. Help me there is very important thing in my account. I hope dropbox team can solve my issue asap. How to reach to dropbox team to prove that i'm the owner of the account. Thanks!!

[Jay]

Hi @Ferrata90, thanks for contacting us.

I'm sorry to hear about this situation. Generally, our support team might be able to assist if you had access to the email address.

Has the email address itself been affected, or just the Dropbox account? Are you able to login to your email safely?

This will help me to assist further!

[Ferrata90]

Hi jay, my email address also was affected, i can't login both. That's why i don't know how i want to recover my account, because i don't have any two step verification for that account. Hope your team can help me solve this. Thanks

[Daphne]

Thanks for getting back to us here @Ferrata90!

While there might not be much our team can do, since you can't access the email address either, I'd suggest submitting a ticket with Support just in case.

To do so, please visit this page via an incognito browsing window (so you're not signed into any other Dropbox account), and fill in the relevant info under "Submit a help request".

You can let us know the ticket number you receive (eg. #1234567), so that we can pass along the info you provided here to.

Hope this helps, let me know if you have any questions!