Dropbox accounts & billing
Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.
I have just upgraded my account. The charge is showing in my bank account but my available storage hasn't been applied to my account. I have tried the receipt-finder tool, but it is not recognising the 8 digit number.
Hello @meljwatson1, I'm sorry to hear you're having trouble with this!
Can you please clarify for me, where did you upgrade your account from?
Eg. via the website directly, or through the mobile app.
The lookup tool would need a 12 digit transaction ID to be able to lookup charges for subscriptions made directly through Dropbox, which is most likely the reason it's not working for you there.
Let me know the above, and we can go from there!
DaphneCommunity Moderator @ Dropboxdropbox.com/support
Did this post help you? If so, please give it a Like below. Still stuck? Ask me a question! Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
Upgrade was done through the pop up alert provided in my account through the website directly. Have tried the 12 digit ref from my bank statement but it is not recognising it.
I cant upgrade my DropBox.
I put all the CC information but the system doesn't even try to charge the CC.
The upgrade scrren does not work.
Hey @meljwatson1, could you submit a ticket to our team from this link (through an incognito window) and let us know its ID?
Also, @HelpDesk Iecobrazil, thanks for nudging us here!
Could you clarify exactly where the trouble starts for you?
Do you get any error messages by any chance?
LusilCommunity Moderator @ Dropboxdropbox.com/support
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!