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My account hasn't upgraded after paying, why?

My account hasn't upgraded after paying, why?

adlerner
New member | Level 2

First, let me say this has been the worst customer experience I have had trying to contact support for a company... after being a user since launch, sadly I have already set up cloud storage from a company that isn't impossible to contact.

 

my issue is the expense card associated with this account was maxed out for a couple of weeks before accounting corrected the issue. dropbox charged the card on the 21st of January through Google Pay (google verified transaction and dropbox was paid) but no access to files saying the account needs to be upgraded to plus still. 

 

I am speechless at how difficult the company makes it to get support, especially from paying customers who have been users since the beginning! I can't wrap my head around it... 

 

 

 

1 Reply 1

Re: My account hasn't upgraded after paying, why?

Jay
Dropboxer
Hi @adlerner, thanks for contacting us.

I understand your frustration regarding the attempted upgrade. 

Do you see any successful payments on this page online? Have you tried contacting the team directly regarding the billing issue?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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