cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My account is full. What can I do to free up some space?

Highlighted

My account is full. What can I do to free up some space?

Explorer | Level 3

Hi, I have deleted, permanently deleted and unshared all but 4 folders from my account, in order to free up space. However i still have the Dropbox Full warning at the top of my page. Apart from earning or buying more space, How would i go about cleaning up my account to create more space? Thanks Aldo

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Dropbox full

Dropboxer

Hey there Aldo - how are you today?

Firstly note that you can view your current quota usage on the following page: 

https://www.dropbox.com/account/plan 

Generally speaking now, if your Dropbox account is over quota then only syncing stops. Nothing will be removed and syncing will resume when you bring your account under quota again. To get your account under quota you can do any of the following: 

  1. Upgrade your account – check out www.dropbox.com/plans for other information.
  2. Increase your quota using referrals bonuses or other promotions.
  3. Leave any shared folders that put you over quota.
  4. Move files that don't need to sync out of your Dropbox folder.

I hope this helps and please let me know how it goes!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

8 Replies 8
Highlighted

Re: Dropbox full

Dropboxer

Hey there Aldo - how are you today?

Firstly note that you can view your current quota usage on the following page: 

https://www.dropbox.com/account/plan 

Generally speaking now, if your Dropbox account is over quota then only syncing stops. Nothing will be removed and syncing will resume when you bring your account under quota again. To get your account under quota you can do any of the following: 

  1. Upgrade your account – check out www.dropbox.com/plans for other information.
  2. Increase your quota using referrals bonuses or other promotions.
  3. Leave any shared folders that put you over quota.
  4. Move files that don't need to sync out of your Dropbox folder.

I hope this helps and please let me know how it goes!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Dropbox full

Explorer | Level 3

Hey walter, Thanks for your reply. However, is it possible to remove files and folders from Dropbox to free up space. A simple yes or no answer would be great. Cheers Aldo 

Highlighted

Re: Dropbox full

Dropboxer

Yes it is Aldo. What seems to be the issue here? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Dropbox full

Explorer | Level 3

Thanks Walter,  I still have the Dropbox Full warning at the top of my page. Even though I have deleted, permanently deleted and unshared all but 4 folders from my account, in order to free up space. I don't quite uderstand the process, I guess. Thanks Aldo

Highlighted

Re: My account is full. What can I do to free up some space?

New member | Level 2

Hi. Could you give me your referals? Just bue pro acc.

Highlighted

Re: My account is full. What can I do to free up some space?

Dropboxer

What does your account's tab report @Aldo456

@Mazhan: I'm sorry I didn't quite understand your inquiry; could you elaborate please? 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: My account is full. What can I do to free up some space?

Explorer | Level 3

Hi Walter, it reads : 16.79 GB of 7.75 GB used. which is inpossible as theres only a couple of MP3's and a folder with a few pictures left......i deleted everything else.

 

Cheers Aldo

Highlighted

Re: My account is full. What can I do to free up some space?

Explorer | Level 3

Hi Walter, The Problem seems to have been solved. I think the only folder i had, had way more in it size wise than i first thought. I deleted it , it now reads 205.51 MB of 7.75 GB used.

Thanks for your help.

Aldo

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?