Showing results for 
Show  only  | Search instead for 
Did you mean: 
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

My account seems to be broken

My account seems to be broken

Explorer | Level 3

When I try to do basically anything from my PC on web version of Dropbox (e.g. opening shared folder, trying to create new folder at account) I get an error message "An error occured while completing your request", or "There was a failure on our side" (this one is shown instead of folder content). Sometimes it loads part of folder then gives the error message, sometimes it will give error immediately, and very rarely it simply loads (error will be given in next place tho). I thought it would fix on its own, but it is next day already and I still cannot use Dropbox properly. Here's screenshot of second error message, although in Russian:


1 Reply 1

Re: My account seems to be broken

Super User II


Have you tried in a different browser or in incognito mode?


:penguin::penguin: - :penguin: - :penguin: - :penguin:

Heart Did this post help you? If so please mark it for some Kudos below. 

:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?