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My account turned into a Business account and I can't use it now

My account turned into a Business account and I can't use it now

KAIROSofficial
New member | Level 2

I had free Dropbox. Somehow I ended up with a business account. Now it’s over and I can’t use dropbox without having to pay! So annoyed and confused ! Ruined my studio time today!

3 Replies 3

Re: Help please!

Lusil
Dropboxer

Hi there @KAIROSofficial, I'd be happy to help look into this with you!

 

It sounds like you may have subscribed to a Business trial and, since it ended, it is now asking you to decide. 

 

Along with upgrading, you should also get the option to disband the team. 

 

Could you go to this page and see if there is the option to Cancel Dropbox Business and disband my team?

 

Let me know how it goes or if you have any trouble along the way. Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Re: My account turned into a Business account and I can't use it now

Deluxeprintllc
New member | Level 2
I guess I had a business account. Error code 401 keeps coming up. But it won’t let me pay for my account. All the links are broken. It says I don’t belong here and it won’t let me pay. What do I do?

Re: My account turned into a Business account and I can't use it now

Lusil
Dropboxer

Hey @Deluxeprintllc, thanks for joining us on this thread. 

 

Could you send me a screenshot of the error message, as well as what you see when you go to your Plan tab online?


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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    Lusil Dropboxer
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    Deluxeprintllc New member | Level 2
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