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My account was deactivated somehow. Can you help?

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My account was deactivated somehow. Can you help?

New member | Level 2

Hi,

 

a few weeks ago i was trying to log into my Dropbox Account and it said something like "contact your admin" etc. and now it says "Account deactivated". 

So it seems it got hacked in some way.

As there is no direct Support contact on this site, ill try it this way.

 

How can i get my account back, please help!

 

cheers, Wanja

2 Replies 2
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Re: Hacked/Deactivated Account??

Collaborator | Level 10

Hi

 

I suggest you send an email to support@dropbox.zendesk.com to assist you. 

 

Regards

 

Casper

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Re: Hacked/Deactivated Account??

Super User II

@Wanja wrote:

a few weeks ago i was trying to log into my Dropbox Account and it said something like "contact your admin" etc. and now it says "Account deactivated".


Were you a member of a Dropbox Business team? If so, your account may have been deactivated by the team admin. Only they would be able to reactivate the account. If they then deleted the account, they have seven days in which they can restore the account and convert it back to an individual account.

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