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My account was downgraded during the crisis.

My account was downgraded during the crisis.

PSkiffington
New member | Level 2

Been a dropbox customer for MANY years.  Unfortunately, your ignorance during the biggest Crisis in our lifetimes is appalling.  Downgrading accounts during true financial hardships for business owners is just unfathomable.  I cannot support a company who wants to be part of the problem, rather than a leader trying to be part of the solution.  I encourage others to contact the media and post on your platforms and bring attention to their ignorance.  Lots of storage solutions out there who are working with their customers proactively.  Choose one of those.

 

1 Reply 1

Re: Dropbox Ignorance in Crisis

Daphne
Dropboxer

Hello @PSkiffington, I'm really sorry to hear about the situation!

 

I'd be more than happy to help out in any way that I can with this, I understand that this is a difficult situation that everyone is experiencing right now.

 

If you would like to discuss the matter more privately (as this is a public forum) and this is billing related, or for me to look into any account specific details with you, I can open up an email communication with you.

 

Please let me know, I'm at your disposal.

 

Thank you!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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