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My additional space from promotions seems to have expired and I'm now over quota. Can I get it back?

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My additional space from promotions seems to have expired and I'm now over quota. Can I get it back?

Explorer | Level 3

I was recently reviewing my Dropbox account and I used to have a lot more storage. However, my storage is now showing as full. 

 

I had earned storage from purchasing different things over time and suddenly it just went away! How do I get it back as now my account is showing full!

4 Replies 4
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Re: My additional space from promotions seems to have expired and I'm now over quota. Can I get it b

Dropboxer

Hi there @jeremymoritz, welcome to the Dropbox Community!

 

It sounds like the promotional space you had redeemed expired. You can find earned and expired storage by going to your Plan tab.

 

You can also find more info about how to increase your account's quota, in this article

 

Let me know if you have any other questions - thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: My additional space from promotions seems to have expired and I'm now over quota. Can I get it b

Explorer | Level 3
I checked and mine doesn't show any expired promotions. Just shows a few that are still valid but they are minimal. I lost several GB and don't know how.

I wasn't notified of it nor have any idea how I earned it. This is ridiculously frustrating.
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Re: My additional space from promotions seems to have expired and I'm now over quota. Can I get it b

Dropboxer

Out of curiosity, the promotional storage that you're referring to and missing, is it mentioned in this article?


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: My additional space from promotions seems to have expired and I'm now over quota. Can I get it b

Explorer | Level 3

No, not that I'm aware of. I can't see what expired. I can just see that I lost space. I've been trying to free up space now to get below the quota :( 

 

Just wish I'd known what was expiring. Dropbox is giving me more and more reason to leave them and just use Google Drive.

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