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My authentication code comes to an email I don't use. What do I do?

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My authentication code comes to an email I don't use. What do I do?

New member | Level 2

Hi, I’m trying to log on to account, but system sends me an authentification code to an email account which is no longer in use (already deleted email). How can I log on to my account if I know my password to Dropbox?

thank you

 

1 Accepted Solution

Accepted Solutions
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Re: How to retrieve access

Dropboxer

Hey there @JID,

As we would need to discuss some account specific info, I've reached out to the email address associated with your Community profile. Please just check your inbox when you have a moment and we can go from there.

Thanks!

 

 

[This thread is now closed by moderators due to inactivity. If you are experiencing a similar issue, feel free to start a new discussion in the Dropbox Community here.]


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

1 Reply 1
Highlighted

Re: How to retrieve access

Dropboxer

Hey there @JID,

As we would need to discuss some account specific info, I've reached out to the email address associated with your Community profile. Please just check your inbox when you have a moment and we can go from there.

Thanks!

 

 

[This thread is now closed by moderators due to inactivity. If you are experiencing a similar issue, feel free to start a new discussion in the Dropbox Community here.]


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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