cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Tell us what you want to see on the Community here!
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My business and personal accounts are linked and I can't reset the email to the business one. Help!

Highlighted

My business and personal accounts are linked and I can't reset the email to the business one. Help!

New member | Level 2

I have a business and personal dropbox account.  They are linked.  I successfully downloaded the dropbox app onto my phone for my personal account.  I am trying to do the same with my business account.  However it appears that I have forgotten my password for my business account.  I can't reset it, because the e-mail address associated with the business account no longer exists.  I can access my business account online through my surface, but I can find the password and can't update my business account with a different e-mail address even though I'm currently logged in.  And help one can offer?

1 Reply 1
Highlighted

Re: My business and personal accounts are linked and I can't reset the email to the business one. He

Dropboxer

Hi @Registan, thanks for posting today!

 

It wouldn’t be possible to change the email address for the Dropbox Business account, since only the team admin would have this ability.

 

If you can find out who the team admin is from here, you can contact them directly and ask them to change the email to another one you own. Bear in mind that it can’t be the same email as the one on the personal account.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?