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My credit card is expiring at the end of the month. Can you help me update it in Dropbox?

My credit card is expiring at the end of the month. Can you help me update it in Dropbox?

Jimmytk
New member | Level 2

I have a Dropbox Plus, and I was notified by Dropbox that my credit card is expiring at the end of this month.  I am trying to update my credit card information, but I cannot find the billing page anywhere.  I clicked on Setting but the billing button is nowhere to be found.  How can I get to the billing section to update or change my credit card information.  Thank you in advance for your help!

1 Accepted Solution

Accepted Solutions

Re: Updating Credit Card

Jane
Dropboxer
Hey @Jimmytk, as you’ve mentioned that you can’t update your billing information through your Plan page, it makes me think that you may have purchased your current subscription through Google Play or  iTunes. If this applies, then you’ll have to change your credit card info from there Jimmy. 
 
Please have a look at my recommendations at your earliest convenience & let me know how you get on with my advice or if I’ve misunderstood your question in any way on our discussion here. Thanks for choosing Dropbox & have a wonderful Friday ahead until we talk again! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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View solution in original post

19 Replies 19

Re: Updating Credit Card

Jane
Dropboxer
Hey @Jimmytk, as you’ve mentioned that you can’t update your billing information through your Plan page, it makes me think that you may have purchased your current subscription through Google Play or  iTunes. If this applies, then you’ll have to change your credit card info from there Jimmy. 
 
Please have a look at my recommendations at your earliest convenience & let me know how you get on with my advice or if I’ve misunderstood your question in any way on our discussion here. Thanks for choosing Dropbox & have a wonderful Friday ahead until we talk again! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

Re: Updating Credit Card

SyFyGirl
Explorer | Level 4

I have the same problems as Jimmy and I DID NOT PURCHASE my Dropbox through Google Play.  Please help.  I cannot find "billing" anywhere on my mobile site or desktop site.  This is really frustrating.  I am this close to just cancelling and going with another service.

Re: Updating Credit Card

Jane
Dropboxer
Hey @SyFyGirl, sorry to hear about any frustration caused; I’ve now located your ticket on our system & I’ve sent you a brief message back on my end. Please have a look at your inbox & we’ll take it from there! 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Updating Credit Card

Drumtreve
New member | Level 2

Same issue - why is trying to find credit card details and plan you are on so ridiculously difficult.  

 

Re: Updating Credit Card

Jane
Dropboxer
Hey @Drumtreve, sorry to hear you’re facing an issue reviewing your payment details; I’ve now sent you a brief message on my end & once you reply back to me there, I’ll check back on your account specifics & further advise on your payment-specific inquiry. Please have a look at your inbox whenever you have a bit of spare time & I’ll check back with you asap. Thanks!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Updating Credit Card

SyFyGirl
Explorer | Level 4
A "community" person named Jane tried to find answers but none of them worked for me. All I want to do is substitue a new credit card for an old cancelled one (and I did not use Google Play or Google Pay previously, at least.from what those accounts show me and from my own remembrance). I guess I will have to either delete pictures to get under the threshold for the free plan (which I ca do but what a pain), or else just find another service. As far as I can tell, there seems to be NO way to directly interface with a Dropbox customer service rep, at least at the individual "pay" level.

Re: Updating Credit Card

Jane
Dropboxer

Thanks for the nudge here; I’ve now made sure to send you an update on your subscription-related request @SyFyGirl; please check your inbox for my latest message. Thanks again for your ongoing cooperation!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Updating Credit Card

drweiner
New member | Level 2

I have similar problem, need to update expiring credit card, when I click on "update" under billing tab, I am reconnected to a tab called connections with other apps listed. Not obvious how to update, used IE and Chrome browsers, chat help distinctly unhelpful, please advise, drweiner@optonline.net

Re: My credit card is expiring at the end of the month. Can you help me update it in Dropbox?

MammaJ
New member | Level 2

Same problem! I changed my credit card expiring date and in my settings I can see receipt but no invoice! Did I everything ok? I need my db and don't want to loose it!!! Do you charde my visa later or what?

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