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My creditcard has been charged without having any accounts connected to dropbox

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My creditcard has been charged without having any accounts connected to dropbox

New member | Level 2

Hi!

 

As mentioned in the subject, my creditcard has been charged and i cant find any dropbox accounts where i can see this transaction.

I think i need to contact a support on dropbox but since i only have a free membership ill try my odds here.

 

Thanks for reading,

 

1 Reply 1
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Re: My creditcard has been charged without having any accounts connected to dropbox

Dropboxer

Hi @Ramin Wong; thanks for joining our Community!

 

While you can use our self-served lookup tool to identify the email address that's associated with the charge in question, I'd reaching out to our support team.

 

Just use an incognito window without signing into any account and when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you.

 

I hope this helps! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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