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My dropbox account is deleted

My dropbox account is deleted

bjchoi
Explorer | Level 4
Hello,
I have used dropbox for several years (my dropbox mail address was: [Removed as per Community Guidelines]).
The problem is that I cannot access my account since 2021. Sep. 2.
Resetting password did not work. (No e-mail was arrived from dropbox.)
Today, I tried to register dropbox account with the same mail address. Surprisingly, an account with the same mail address was created. Maybe my original account with my data file was deleted.
I want to restore my data and original account. 
Thank you.
1 Accepted Solution

Accepted Solutions

Re: My dropbox account is deleted

Jay
Dropboxer
In that case, the account sounds like it was fully deleted, and this is a new account.

However, the team admin might still have the option to transfer your files on the deleted account to another member on the team, including the admin themselves.

That member could then share those files to you so you can download them or add them to your current account.

Jay
Community Moderator @ Dropbox
dropbox.com/support


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7 Replies 7

Re: My dropbox account is deleted

Jay
Dropboxer
Hi @bjchoi, thanks for joining the Community!

As you were able to create an account with the same email, it means that the original account has been deleted from the system. In general, this means that it wouldn't be possible to restore the original account.

Was that previous account part of a Dropbox Business team, or was it a private, personal account?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: My dropbox account is deleted

bjchoi
Explorer | Level 4

Thank you for reply.

 

I was a member of Dropbox Business team. 

I requested our team's administrator to downgrade my Dropbox Business account to Dropbox Plus using the following manual: (https://help.dropbox.com/ko-kr/accounts-billing/plans-upgrades/convert-individual-plan)

and our team's administrator follows the procedure stated in the above link.

 

Since then, I cannot access my account. I think there was an error when converting my account.

Re: My dropbox account is deleted

Jay
Dropboxer
Those steps would convert a member on a Dropbox Business plan to a personal account away from the team.

If they didn't choose the option to 'Convert to individual Dropbox Basic account instead', then they would have deleted the account from the system completely.

Generally, the email is reserved for 7 days to allow the admin to recover the account

In the account you're logged into, is it definitely a brand new account with no files or events in the history?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: My dropbox account is deleted

bjchoi
Explorer | Level 4

Yes, the account I recently made with the same mail address is definitely a brand new account. Files as well as history(file events) do not exist.

Re: My dropbox account is deleted

Jay
Dropboxer
In that case, the account sounds like it was fully deleted, and this is a new account.

However, the team admin might still have the option to transfer your files on the deleted account to another member on the team, including the admin themselves.

That member could then share those files to you so you can download them or add them to your current account.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: My dropbox account is deleted

bjchoi
Explorer | Level 4

Fortunately, I found that my team administrator has my deleted files, so I can download them and store those files on my new account.

 

Thank you for your help.

Re: My dropbox account is deleted

Jay
Dropboxer
Thanks for the update, I'g glad to hear that you have your files back.

Enjoy your weekend!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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