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My e-mail don’t exist

My e-mail don’t exist

Yolanda2
New member | Level 2
Hello,

My e-mail account don’t exist, the supllier merge with another company ( Ono to Vodafone).
I want to move all the folders that I have under ONO account to a new one, but I can’t because my password have expired and if I request a new password a message is going to be send to the e-mail account that don’t exist anymore.

Do you have any idea about how to solve this issue??
1 Reply 1

Re: My e-mail don’t exist

Здравко
Super Collaborator | Level 20

Hi @Yolanda2,

In such a case, the only chance is to use your mobile device (phone or tablet), still connected to the account and gain access using "Connect a computer" feature. Once you get in your account set the actual email address here ('Edit' next to the currently set email address). After that you would be able reset your password.

Good luck.

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