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My free Trial for using Dropbox is going to be end but my card is declined to renew it.

My free Trial for using Dropbox is going to be end but my card is declined to renew it.

JesicaBreen
New member | Level 2

Hi,

I have been using free trial for my files to be share here but now trial has been end today and i want to put my card and will purchase the best package for me but my card is declining again and again.

I dont know why this is happening.

Ideally i love buying Knives 

and put them on my site so people can buy them.

So i use dropbox for putting images and videos and give link of dropbox to my customers.

Thats why i wana purchase package here.

1 Reply 1

Re: My free Trial for using Dropbox is going to be end but my card is declined to renew it.

Hannah
Dropboxer
Hey @JesicaBreen, thanks for using Dropbox and welcome to our Community!

What's the error message you're getting when you try to upgrade your account?

Can you also check that your card has sufficient funds and is allowed by your bank to make international payments?

If everything is okay with the card, can you try to upgrade using a different browser or an incognito/private browsing window?

Let me know how it goes!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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