Hi @Tmcn51298, thanks for contacting us!
If you've been charged for a trial, I'd recommend getting in contact with the support team directly
You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!