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My friend accepted the invite but I don't have my extra space yet?

New member | Level 2
New member | Level 2

Hi, I sent an invitation to my friend. she accepted it and installed. but I didn't receive the more space. what should I do?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: invition

Dropboxer
Dropboxer
Hi there @artemis64
 
In order for both of you to receive the bonus space, the person you referred will need to complete these steps:
You can find more info about your referrals and your Dropbox quota through your Plan tab
 
If you still have trouble with this, let me know and I’ll make sure to get back to you as soon as possible. Thanks!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

5 Replies 5
Highlighted

Re: invition

Dropboxer
Dropboxer
Hi there @artemis64
 
In order for both of you to receive the bonus space, the person you referred will need to complete these steps:
You can find more info about your referrals and your Dropbox quota through your Plan tab
 
If you still have trouble with this, let me know and I’ll make sure to get back to you as soon as possible. Thanks!

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: invition

New member | Level 2
New member | Level 2
He asli verified his email and also downloaded the Dropbox app
But I still not got my bolna space
Highlighted

Re: invition

Dropboxer
Dropboxer

Hi @Vikrant5396, welcome to the Dropbox Community!

I'd be more than happy to help look into this.

If you don't find the user you referred under the Earn more space section in your Plan tab on the website, could you please ensure that they created a Dropbox account with the email address you sent the referral to?

If they did, could you confirm for me if they've already signed in to their Dropbox account through the desktop app?

Let me know what you find!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: invition

New member | Level 2
New member | Level 2

My friend has done all steps above and Dropbox has noticed that [The personal information was removed to align with our Community guidelineshas installed Dropbox and your personal Dropbox has been awarded extra space. Thanks for your referral!". However, my dropbox has not been award extra space. Why? 

Highlighted

Re: invition

Dropboxer
Dropboxer

Welcome to our Community @Vuvanchan!

Probably they have not installed the app on their desktop or are missing another step. 
Please review the steps they need to take here to get referral space

If not, have you maybe earned all 16 GB you can earn? 

If they have done everything listed in the above article and you have not earned 16 GB already, you can create a ticket with our support and we will help you with this referral space issue. 

We unfortunately, do not see your account via the Community for privacy reasons. 

Cheers! 


Fiona
Community Moderator @ Dropbox
https://dropbox.com/support


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