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My password has expired on an account with an email I can't access, please help

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My password has expired on an account with an email I can't access, please help

New member | Level 2

good afternoon I have an account I can't get into anymore I remember the email address and password but I says the password was expired and I don't use that email address anymore because it was hacked and taken over by someone else how do I get back into my account

2 Replies 2
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Account control

New member | Level 2
it would be nice for Dropbox to make it easier to regain control of an account after the password has expired i recently had to close my email account because it was hacked now i can't get access to my Dropbox account because my password expired and I don't have access to my old email account, now I lost hundreds of pictures of my kids and family
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Re: old account

Dropboxer

Hi @Cali, thanks for messaging the Community!

 

I'm sorry to hear about this matter. If you have an expired password on an account and email you can't access, try the steps in this article to see if they help.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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