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My phone can't get the two step verification code

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My phone can't get the two step verification code

Explorer | Level 3

I moved back to the United States and my phone cannot receive verification code.
I also cannot remember my password to log in.
How do I open my account?

1 Reply 1
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Re: My phone can't get the two step verification code

Dropboxer

Hey there @pastor sky, I'm sorry to hear you're having trouble with this!

 

Could you let me know a little more about the issue that you're having receiving the verification code? Do you still have the same mobile number in use, but you're just not receiving the code?

 

Are you perhaps not able to connect to a mobile network carrier with this mobile number?

 

Let me know and we'll go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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