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Want refund after dropbox signed me up with an expired charge card.

Explorer | Level 3

Not yet, no data to give.

Highlighted

Re: Want refund after dropbox signed me up with an expired charge card.

Dropboxer
Dropboxer
Hey there @pdinc,
 
Due to the nature of the info we would need to discuss, I would suggest to submit a ticket with our Support team. Otherwise, with your permission, I can open a ticket for you from my side to the email address associated with your Community profile.
 
Let me know if you prefer me to reach out to you - Cheers!

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Want refund after dropbox signed me up with an expired charge card.

Explorer | Level 3

Yes

please make it easy for me.  Your refund procedure is just nuts and makes

one wonder why a company would make it so difficult to ask for a refund.

john duncan

Highlighted

Re: Want refund after dropbox signed me up with an expired charge card.

Dropboxer
Dropboxer
Hey again @pdinc,
 
I’ve reached out to your email address, please check your inbox at your earliest convenience and we can continue from there. Please note that if you ever require assistance with your Dropbox account in any capacity you can reach out to our team via our Support channel, our Community or on Social media (Twitter).
 
Thanks!
 
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a similar question, feel free to Ask for help from the Community here.]

Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Need refund for subscription I didn't authorize

New member | Level 2
New member | Level 2

I have been charged for a dropbox subscription that I did not authorize and I need to get a refund. I have been searching the website repeatedly for information on how to do that, but none of the information tells me how.

Highlighted

Re: Need refund for subscription I didn't authorize

Explorer | Level 4

Happenned the same to me recently, I realized I have been charged 199,00 during 3 years for something I did not contract/use. My DB activity talks by itself. What can I do? I wrote to Support and Cancelled everything but I would like to be refunded for full 3 years. 

Highlighted

Re: Need refund for subscription I didn't authorize

Super User II
Super User II

Unfortunately it is authorised - otherwise how do they have your card details? If you didnt input the card details then you need to speak to your card issuer around cloned cards. 

 

Refund info is available at https://help.dropbox.com/accounts-billing/payments-billing/refund


 


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Highlighted

Re: Need refund for subscription I didn't authorize

New member | Level 2
New member | Level 2

This did not answer my question, I am being pointed back to the same page that didn't help. This is not an acceptable way to do business.  I need to find out how I can talk to a real human being to address my issue. 

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