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Need to cancel account linked to old email address

Need to cancel account linked to old email address

Jack26953
New member | Level 2

I have an old account that I want to cancel. I'm being charged $18.69 per month (Aus) .  I do not have access to the email it is linked to.  I do not need any of the documents in this account. I only want to stop being charged the monthly fee.  And I would also like to add that to get this far in the process has been extremely frustrating.  Access to customer service is non-existent.  Unacceptable.

1 Reply 1

Re: Need to cancel account linked to old email address

Walter
Dropboxer

Hey @Jack26953; thanks for joining our Community and sorry to hear about this. 

 

Since you don't have access to the account in question, I'd suggest using an incognito window without signing into any account to contact our Support team. 

 

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this helps and please let me know if you have any more questions, Jack. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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