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Need to change email but no "edit" option--I posted from my inactive account! Please reply to this!!

Need to change email but no "edit" option--I posted from my inactive account! Please reply to this!!

Jillalex
Helpful | Level 5

Sorry--I posted the first discussion from my inactive account--I won't see your helpful responses! (I'm just a wee bit stressed.) Please respond to this thread instead. I apologize for the confusion. Also, not sure if this is the correct board. Lemme know.

 

I seem to have 2 separate accounts but the primary account is associated with Email A, which is now inactive. The Email A account has a monthly plan I purchased in July 2020 and has thousands of photos. When I got laid off, I tried to change the email to Email B, but Dropbox said I already had an account with Email B (which I forgot about). I reviewed various help articles but now, when I finally have a chance to act on them, I can't find a solution.   


I can't invite Email A to share because Email A is inactive.   


I created Email C. I went to Settings to change my email address, but the edit option says, "verify email." Clicking that would send a verification to Email A, my old, inactive account.   


Ideally, I would like to update the account to Email B.
Alternatively, I am okay with Email C.
But I need to combine these ASAP so not only are all of my photos in one place, but I need to add thousands more from my work hard drive (which I also used for my photos--I know, I learned my lesson), which I need to return ASAP. The Email B account isn't on a plan and can't hold, at least not for long, my thousands of photos.

1 Accepted Solution

Accepted Solutions

Re: Need to change email but no "edit" option--I posted from my inactive account! Please reply to...

Lusil
Dropboxer

If email B is associated with an already existing Dropbox account, then use email C. 

 

Let me know of any updates, @Jillalex!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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5 Replies 5

Re: Need to change email but no "edit" option--I posted from my inactive account! Please reply to...

Lusil
Dropboxer

Hi there @Jillalex, thanks for checking in with us. 

 

Could you let me know if you get the option to "Update email address" after clicking on the "verify email" button under your General tab?

 

Let me know how it goes, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Need to change email but no "edit" option--I posted from my inactive account! Please r

Jillalex77
New member | Level 2

OMG, yes, it's there! I was too afraid to click on it, thinking it would automatically send the email. 

 

So, do you think should I use Email B (preferred) or new Email C?

Re: Need to change email but no "edit" option--I posted from my inactive account! Please reply to...

Lusil
Dropboxer

If email B is associated with an already existing Dropbox account, then use email C. 

 

Let me know of any updates, @Jillalex!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Need to change email but no "edit" option--I posted from my inactive account! Please r

Jillalex
Helpful | Level 5

@Lusil, thank you!

 

It worked perfectly and everything is there. I very much appreciate your support and how quickly you helped me! 

Re: Need to change email but no "edit" option--I posted from my inactive account! Please reply to...

Lusil
Dropboxer

No worries, @Jillalex! Glad I could help. 

 

If anything else comes up in the future, don't hesitate to give us another shout. 

 

In the meantime, I hope you have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Top contributors to this post

  • User avatar
    Lusil Dropboxer
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    Jillalex Helpful | Level 5
  • User avatar
    Jillalex77 New member | Level 2
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