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Need to get access to my account

Need to get access to my account

pbassut
New member | Level 2

My dad has this paid account that he forgot the password to and also forgot the password to the email he needs to send the password to in order to recover it. He has 5 computers logged into the account but can't logout since he wouldn't be able to log in again.

 

Since dropbox support is trash(you can't talk to anyone of have a live chat about your problem. I had a wrong billing that they said their "no-refund policy" wouldn't refund the money to me) I can't get a solution to this(maybe put a link inside my dropbox folder to reset the password?). There's shouldn't be any security issue here since I already have access to the files and can copy them at any moment. I just can't log out and log in again.

 

Please help. 

And I hate dropbox.

3 Replies 3

Re: Need to get access to my account

Jay
Dropboxer
Hi @pbassut, thanks for joining the Community!

I understand your frustration over this matter. 

As they have a computer connected to the account, they should be able to login by clicking the globe icon on the desktop app, which will log them into the site.

Afterwards, if need be, they can change the email on their Dropbox account on this page.

Keep me updated with any progress!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Still can't access this thing

1415177
Explorer | Level 3

https://www.dropboxforum.com/t5/Dropbox-accounts-billing/Need-to-get-access-to-my-account/m-p/494813...

This ticket is mine and I had a hard time recovering that account in which I opened the ticket.

Sorry for the profanity in my username but this situation is just triggering me so hard, so hard...

 

I was able to open dropbox website, given the answer in the last ticket, but I can't change my password or email without having my current password, which my dad doesn't have.

 

Can dropbox folks place a password reset link within my folders or something so I can change my password? I already have access to the files anyway, it'll be no security breach.

 

Hope anybody can help me. Thanks

 

Interesting fact: I tried to get reimbused for a wrongly made payment and couldn't. Now I'm going through this. Paying to get frustrated. Love you Dropbox.

 

[personal information removed per the Community's Guidelines]

 

Re: Still can't access this thing

Jay
Dropboxer
Hi @1415177, it isn't possible to place a reset link in the files, since Dropbox cannot access your files. It would also contain security and privacy issues if this was possible.

Without access to the email address itself, it wouldn't be possible to change the email on your account, as it would require a password.

Is there no way to regain access to the email, if only temporarily, by the email provider?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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