cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
If you're up against the clock to get holiday ready, so here are some tips on how to use Dropbox to make your prep easy! Check them out!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New HP 25G promotion not working.

Re: New HP 25G promotion not working.

BB24
Explorer | Level 3
Yes

Re: Download

SCCSCC
New member | Level 2

It simply would not download.  The account (user name and pword) were set up but the software would not complete the download for the 25GB free for 12 months through the joint HP/DropBox offer.

 

I removed DropBox and downloaded and it worked fine.  In doing so, the 25GB free offer was lost.  

 

Not too happy.

Re: New HP 25G promotion not working.

SCCSCC
New member | Level 2

I bought the laptop one week ago.

 

I think it is a scam from DropBox.  Neither HP or DropBox will support, pointing the finger at one another.

 

In the adage "three strikes you are out"...HP just got one and DropBox got two.

 

Bogus advertising on both sides, and bogus "setup support" from HP.

 

Re: New HP 25G promotion not working.

SCCSCC
New member | Level 2

This was a new DropBox account from a new promotion that came on a new HP laptop purchased 1 week ago.

 

Your comment is irrelevant.

Re: New HP 25G promotion not working.

Daphne
Dropboxer

Thanks for your updates here!

 

That's rather strange indeed @BB24, to look into this further I've reached out to the email linked with your profile here. When you have the chance, please check your inbox for my message and we can go from there if you'd like to.

 

We can look into this further through our Support channel too if you'd be interested @SCCSCC, I do understand that you're frustrated with the troubles your're having with redeeming the promotion.

 

Please bear in mind that we do need to do some troubleshooting so we have an idea of where the issue is occurring so that we can assist.

 

If you'd like to, let me know and I can reach out to you.


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Who's talking

Top contributors to this post

  • User avatar
    Daphne Dropboxer
  • User avatar
    SCCSCC New member | Level 2
  • User avatar
    BB24 Explorer | Level 3
What do Dropbox user levels mean?
Need more support?