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New payment after changing Apple ID country is not recognized, so my account is downgraded to Basic

New payment after changing Apple ID country is not recognized, so my account is downgraded to Basic

pasharinho
Explorer | Level 3

Hello all,

 

I have a problem with my Dropbox Plus subscription purchased via Apple App store. I'm originally from Russia, my Dropbox Plus subscription was purchased using my Russian Apple ID. However I'm no longer live in Russia for 10 years, but I was still using my Russian Apple ID with my Russian bank card. Due to recent restrictions applied by VISA and Mastercard my Russian bank card as current payment method for Dropbox Plus subscription in Apple App store was denied/no longer valid. It was not possible for me to update my payment method and add any other country's bank card (bank country and Apple ID country should match) . So I decided to change my Apple ID country to my current residence country which is Spain. I successfully changed it and after that I paid 1 year subscription for Dropbox Plus in Apple App store using my Spanish bank card. The payment was done successfully, I have an email from Apple App store regarding that and I can see my Dropbox Plus valid yearly subscription in iTunes app. However today my Dropbox account became limited to Basic due to "ended subscription". Apple ID email and Dropbox account email are the same. Could you please help me? how can I resolve this issue?

 

Many thanks

1 Accepted Solution

Accepted Solutions

Re: New payment after changing Apple ID country is not recognized, so my account is downgraded to...

Jay
Dropboxer

Hi @pasharinho, thanks for providing these details.

 

Since it sounds like your iTunes account is now associated with a Spanish card, the upgrade should've gone through successfully.

 

Could you check your payments page to see if it appears there?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

3 Replies 3

Re: New payment after changing Apple ID country is not recognized, so my account is downgraded to...

Jay
Dropboxer

Hi @pasharinho, thanks for providing these details.

 

Since it sounds like your iTunes account is now associated with a Spanish card, the upgrade should've gone through successfully.

 

Could you check your payments page to see if it appears there?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: New payment after changing Apple ID country is not recognized, so my account is downgraded to...

pasharinho
Explorer | Level 3

Hi @Jay 

 

Thanks for your reply. For few days my account was in Basic mode and I was not able to see my last payment on my payments page, as you suggested. All my apps (desktop and mobile) became Basic as well. But today my account got unlocked. The issue is resolved. 

Re: New payment after changing Apple ID country is not recognized, so my account is downgraded to...

Jay
Dropboxer

Glad to hear it's resolved now, @pasharinho

 

If you need any further assistance in future, please let me know. Enjoy your week!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

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