No access to the registered email, as I made a typo in the registration process. Therefore, I cannot access the email at which they send the verification code to. So, of course I am simply locked out of the brand new account. In attempt to make a ticket, the auto generated email tells me to "sign in to get support." Not sure where to go from here.
No access to the registered email, as I made a typo in the registration process.
Is the typo before or after the @ symbol in the address? If it's before the @ and you're able to, register a new email address with the same typo. Once you receive the code and are able to sign in to your account, you can update the email address.
If that's not an option, then it's unlikely that you'll be able to gain access to the account (see the link below). Since it's a new account, just register another Dropbox account using the correct email address.
If there was a was a typo in the email, and the email has already been taken by the email provider, then it means that the upgrade was added to a specific account you cannot longer access. Unfortunately, there isn't a way to transfer this payment to another account, as it is associated with that account.
I'd recommend that you move any files from the Dropbox account, and then permanently delete it from the Dropbox account. Afterwards, unlink any devices you might have connected to the account.
Once done, contact the support team from another Dropbox account, or via an incognito window, to this address. Scroll down to 'Submit a help request', and provide an email address that you can access (not the incorrect email), and then as much info as possible.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
We love to learn from the educators who use Dropbox. Whether you teach kids, teens, adults or a combination of all three, we want to know what apps and integrations you use with Dropbox to help with teaching. Which of the ones below is your favorite, or most used tool?