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No option to cancel please help!

No option to cancel please help!

GemmaP
Explorer | Level 3

I recently signed up for a free trial. 

 

I have tried to follow the instructions to cancel however I am not given the options as per the instructions!

 

Any help greatly appreciated. 

 

Thanks

 

Gemma 

3 Replies 3

Re: No option to cancel please help!

Jay
Dropboxer

Hi @GemmaP, thanks for joining the Community!

 

Did you upgrade to a trial via the Dropbox site or the mobile app? Which trial are you on according to this page on your account?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: No option to cancel please help!

GemmaP
Explorer | Level 3
Hi thank you. I signed up for a 1 month free trial via a computer. It is showing as a basic account now 2GB storage. Hope this assists you.

Re: No option to cancel please help!

Jay
Dropboxer

It sounds like you're no longer on a trial then, since the account is on a Basic free plan.

 

Are you looking to delete the Dropbox account entirely?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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