No password reset email

[anonymous]

I lost my password. I have access to the email account, and am also signed in on computer and mobile device. But when I try to reset the lost password, I do not receive any email. I have whitelisted dropbox.com, added no-reply in contact list, and whatever else I've seen on the forum but nothing happens. I've even open a ticket a few days ago, but i don't get any response beyond automated replies. I'm out of ideas. Heeeeelp!!!

[Rich]

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@anonymous wrote:

... am also signed in on computer and mobile device.

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If you're signed in on your computer, click the Dropbox icon in your system tray (Windows) or menu bar (Mac) and then click on the globe icon. It should launch the Dropbox website and sign you in automatically, where you can click on the Security tab and change your password.

[anonymous]

Unfortunately, Security->Change Password asks me for the old password, which I no longer know.

[Jay]

Hi @anonymous, would it be possible to contact you at the email associated with your account to assist further on this matter?

[anonymous]

Hi @Jay 

Yes, please contact me and help me.

Thank you in advance.

[Jay]

Thanks, I've sent you an email to your address, could you reply to it as soon as you get a chance so we can resolve this?