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No password reset email

No password reset email

Not applicable

I lost my password. I have access to the email account, and am also signed in on computer and mobile device. But when I try to reset the lost password, I do not receive any email. I have whitelisted dropbox.com, added no-reply in contact list, and whatever else I've seen on the forum but nothing happens. I've even open a ticket a few days ago, but i don't get any response beyond automated replies. I'm out of ideas. Heeeeelp!!!

5 Replies 5

Re: No password reset email

Rich
Super User II

@anonymous wrote:

... am also signed in on computer and mobile device.


If you're signed in on your computer, click the Dropbox icon in your system tray (Windows) or menu bar (Mac) and then click on the globe icon. It should launch the Dropbox website and sign you in automatically, where you can click on the Security tab and change your password.

Re: No password reset email

Not applicable

Unfortunately, Security->Change Password asks me for the old password, which I no longer know.

Re: No password reset email

Jay
Dropboxer
Hi @anonymous, would it be possible to contact you at the email associated with your account to assist further on this matter?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: No password reset email

Not applicable

Hi @Jay 

 

Yes, please contact me and help me.

Thank you in advance.

Re: No password reset email

Jay
Dropboxer
Thanks, I've sent you an email to your address, could you reply to it as soon as you get a chance so we can resolve this?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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