No reply to dropbox support ticket

[ImmoderateUser]

I have submitted numerous support tickets to dropbox without a reply, this has been going on a couple of months now. My most recent ticket is #11681355.

Can anyone advise what I should do next?

[Rich]

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@ImmoderateUser wrote:

Can anyone advise what I should do next?

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Does your account include access to email support? If you're on a Basic account, your support options are typically the self-help options such as the Help Center, chat bot and these forums.

What's the problem you're having?

[ImmoderateUser]

It's a problem I've had before whereby my account was broken into (turns out my details were being sold online) and deleted without my consent. The support team re-instated my account previously, but this time I'm just not getting a response.

[Daphne]

I'm sorry to hear about your troubles with this @ImmoderateUser!

To ensure that your request goes to the right team, please submit a ticket through this page, through an incognito window (so you're signed out of Dropbox).

Please then let me know the ticket number and I will ensure that it gets to the right team. Thanks!

[ImmoderateUser]

@Daphne I have raised a new support ticket as you instructed, Ticket #11731449

Thank you.

[Daphne]

Thanks for that @ImmoderateUser!

I've just followed up with you there, so please let me know if you don't receive that.

[ImmoderateUser]

Hello Daphne I have replied by email as you instructed.

[ImmoderateUser]

@Daphne it has been a couple of days now and I haven’t had an update?

[Daphne]

Thanks for the nudge here @ImmoderateUser, and apologies for the delay!

I've just followed up with you there - cheers!