cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No reply to dropbox support ticket

No reply to dropbox support ticket

ImmoderateUser
Explorer | Level 4

I have submitted numerous support tickets to dropbox without a reply, this has been going on a couple of months now. My most recent ticket is #11681355.

 

Can anyone advise what I should do next?

8 Replies 8

Re: No reply to dropbox support ticket

Rich
Super User II

@ImmoderateUser wrote:

Can anyone advise what I should do next?


Does your account include access to email support? If you're on a Basic account, your support options are typically the self-help options such as the Help Center, chat bot and these forums.

 

What's the problem you're having?

Re: No reply to dropbox support ticket

ImmoderateUser
Explorer | Level 4

It's a problem I've had before whereby my account was broken into (turns out my details were being sold online) and deleted without my consent. The support team re-instated my account previously, but this time I'm just not getting a response.

Re: No reply to dropbox support ticket

Daphne
Dropboxer

I'm sorry to hear about your troubles with this @ImmoderateUser!

 

To ensure that your request goes to the right team, please submit a ticket through this page, through an incognito window (so you're signed out of Dropbox).

 

Please then let me know the ticket number and I will ensure that it gets to the right team. Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: No reply to dropbox support ticket

ImmoderateUser
Explorer | Level 4

@Daphne I have raised a new support ticket as you instructed, Ticket #11731449

 

Thank you.

Re: No reply to dropbox support ticket

Daphne
Dropboxer

Thanks for that @ImmoderateUser!

 

I've just followed up with you there, so please let me know if you don't receive that.


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: No reply to dropbox support ticket

ImmoderateUser
Explorer | Level 4
Hello Daphne I have replied by email as you instructed.

Re: No reply to dropbox support ticket

ImmoderateUser
Explorer | Level 4
@Daphne it has been a couple of days now and I haven’t had an update?

Re: No reply to dropbox support ticket

Daphne
Dropboxer

Thanks for the nudge here @ImmoderateUser, and apologies for the delay!

 

I've just followed up with you there - cheers!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?