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No support for dropbox

No support for dropbox

Eljade S.
New member | Level 1

I have just updated my account to Pro and the first problem i have i realise there is no way of contacting dropbox only the forum which doesn't help me! This is unacceptable.  IF SOMEONE FROM DROPBOX DOES NOT CONTACT ME ASAP I WILL CANCEL MY ACCOUNT!!!

 

 

13 Replies 13

Re: No support for dropbox

Mark W.
Collaborator | Level 9

I can't remember how - but there is a way to click around on their support pages and get to an email form.  They do normally reply in 24-48 hours.  But it's very well hidden and not good enough for a paid-for service.

 

I doubt they will read and action anything posted on this forum though - you are best looking for the contact options.

Re: No support for dropbox

Richard P.
Super User alumni

You start at www.dropbox.com/support and follow the links related to your issue - most tracks result in an option to open a support ticket.

There is no phone support or direct email support for basic or pro accounts.

Re: No support for dropbox

Simon W.
New member | Level 1

I am having the same trouble. My attempts to send a message via the Support Pages don't work. I set up my DropBox account when I was living in South Africa. Now that I am in Australia I am trying to update my account using an Australian credit card or PayPal account but this is not being accepted. I am trying to contact DropBox to sort this out, but can't. Very frustrating. 

Re: No support for dropbox

Rich
Super User II

I set up my DropBox account when I was living in South Africa. Now that I am in Australia I am trying to update my account using an Australian credit card or PayPal account but this is not being accepted.

There's no way to change the billing country on an active subscription. You need to let your subscription lapse and then sign up again with your new payment method. Your files will be safe while this happens.

The following is a reply to a similar question from a Dropboxer:

Ashley scribbled:
Hi there! Unfortunately, it's not possible to change your billing country. If you'd like to change your billing country, you will need to allow your subscription to lapse, and then sign up for a new Pro subscription with your new billing information. I apologise for the inconvenience!

Re: No support for dropbox

murray m.1
New member | Level 1

Have tried for over a week because dropbox turned off my shared links...all i get is canned response sending me here...worst support ever...gonna have to start showing what they have done all over facebook maybe they will respond then ...thank god for social media

Re: No support for dropbox

Rich
Super User II

all i get is canned response sending me here

Is that an actual response from the Support staff, or just the help articles that the support system shows you? If the latter, just pick a different category, like Account, then select Get help with other issue. And make sure you use the same email address that's associated with your Dropbox account.

Re: No support for dropbox

murray m.1
New member | Level 1

I did and still nothing have opened a new ticket every day

Re: No support for dropbox

Robert S.
Experienced Collaborator | Level 11

I did and still nothing have opened a new ticket every day

And, that's the problem right there.

Every time a new ticket is opened it pushes you straight back to the end of the queue.

I'd suggest delete the superfluous tickets and exercise a little bit of patience.

Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Re: No support for dropbox

murray m.1
New member | Level 1

Its been over a week since my first ticket how much patience does a customer need ...i work on a ticket system for a living and would never leave a customer down for over a week without any reason

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