I have just updated my account to Pro and the first problem i have i realise there is no way of contacting dropbox only the forum which doesn't help me! This is unacceptable. IF SOMEONE FROM DROPBOX DOES NOT CONTACT ME ASAP I WILL CANCEL MY ACCOUNT!!!
I can't remember how - but there is a way to click around on their support pages and get to an email form. They do normally reply in 24-48 hours. But it's very well hidden and not good enough for a paid-for service.
I doubt they will read and action anything posted on this forum though - you are best looking for the contact options.
You start at www.dropbox.com/support and follow the links related to your issue - most tracks result in an option to open a support ticket.
There is no phone support or direct email support for basic or pro accounts.
I am having the same trouble. My attempts to send a message via the Support Pages don't work. I set up my DropBox account when I was living in South Africa. Now that I am in Australia I am trying to update my account using an Australian credit card or PayPal account but this is not being accepted. I am trying to contact DropBox to sort this out, but can't. Very frustrating.
I set up my DropBox account when I was living in South Africa. Now that I am in Australia I am trying to update my account using an Australian credit card or PayPal account but this is not being accepted.
There's no way to change the billing country on an active subscription. You need to let your subscription lapse and then sign up again with your new payment method. Your files will be safe while this happens.
The following is a reply to a similar question from a Dropboxer:
Hi there! Unfortunately, it's not possible to change your billing country. If you'd like to change your billing country, you will need to allow your subscription to lapse, and then sign up for a new Pro subscription with your new billing information. I apologise for the inconvenience!
all i get is canned response sending me here
Is that an actual response from the Support staff, or just the help articles that the support system shows you? If the latter, just pick a different category, like Account, then select Get help with other issue. And make sure you use the same email address that's associated with your Dropbox account.
I did and still nothing have opened a new ticket every day
And, that's the problem right there.
Every time a new ticket is opened it pushes you straight back to the end of the queue.
I'd suggest delete the superfluous tickets and exercise a little bit of patience.
Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
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