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No suscription but I still get charged

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No suscription but I still get charged

New member | Level 2
Hello everyone!
I am in desperate need of help. On my account it tells me that I don’t have a suscribtion, yet I get charged about 12€ every month. How is this possible and how am I supposed to fix that?
1 Reply 1
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Re: No suscription but I still get charged

Dropboxer

Hey there @Jessicawolowicz ; welcome to our Community!

 

Have you by any chance tried to sign into the upgraded account after identifying the email address associated with the charges at hand with our self served look up tool?

 

If you can't locate it this way, I'd suggest using an incognito window without signing into any account to contact our support team. 

 

To do so, when on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this helps, Jessica! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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