cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No way to reach customer service

No way to reach customer service

Anniechenier
New member | Level 2
Dropbox keeps charging my card for an account I cancelled. How can I reach an actual person to talk to them?
1 Reply 1

Re: No way to reach customer service

Rich
Super User II

@Anniechenier wrote:
Dropbox keeps charging my card for an account I cancelled. How can I reach an actual person to talk to them?

Phone support is only available to Business accounts. All others can find the support options available to them on the Support page.

 

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Poll
Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?