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Not able to upgrade plan

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Not able to upgrade plan

Helpful | Level 5

Good morning.  I'm trying to upgrade my plan to Dropbox Plus. I have all the information filled out and the agreement box checked. When I click the buy now button it turns a lighter shade of blue but then nothing happens. When I click on the page the button resumes being its darker shade of blue.  There is a statement about there being a reCAPTCHA but it does not appear on the screen. Is there something I am missing to get the "Buy Now" button to work?

1 Accepted Solution

Accepted Solutions
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Re: Not able to upgrade plan

Helpful | Level 5

Thank you for your responce Jay.  I was able to talk to a represenative through the chat function of the site and they informed me that there was a technicle issue and I would have to try later.  it all worked out.  Sorry for the bother.

View solution in original post

3 Replies 3
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Re: Not able to upgrade plan

Dropboxer
Dropboxer

Hi @St Thomas United, thanks for joining the Community!

 

I'm sorry to hear about this. Have you been able to upgrade to a paid plan since your message?

 

Can you see any recent payments here, and what plan are you currently on?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Highlighted

Re: Not able to upgrade plan

Helpful | Level 5

Thank you for your responce Jay.  I was able to talk to a represenative through the chat function of the site and they informed me that there was a technicle issue and I would have to try later.  it all worked out.  Sorry for the bother.

View solution in original post

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Re: Not able to upgrade plan

Dropboxer
Dropboxer

No worries, I'm glad to hear that the issue was resolved in the end!

 

Enjoy the rest of your week!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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