I'm experiencing a similar issue. I received an email from Dropbox about two hours ago that said I was out of storage, which seemed odd to me because I recalled it being around ~50% full. I had some extra storage from offers, so my total was 5.8GB.
Feeling like one of three things may have happened:
Initially, I just wanted to touch upon something you mention that:
- Checked the Dropbox app on my computer and saw that my storage use was 48.7% of 5.8GB
- Logged in to dropbox.com and saw that my space was 2.5GB
If you're seeing two different storages being reported, one from your desktop app and another from the website, could you please ensure that you're looking at the same Dropbox account associated with the same email address? You can do this from:
Furthermore, if you have any questions about referrals or any other space promotions that you may have acquired on your account, you can find more info through your Plan tab, at the bottom of your screen.
Finally, if for any reason you're worried about the security of your account, you can always check the Security tab from the website for more info on device access, as well as having a look through this article for more ways and suggestions to protect your account.
In any case, let me know if you have any other questions or if you need further assistance with anything. Cheers!
This is all on the same account. As I mentioned it appears I was auto-logged out of all three sessions (mobile app, desktop app, and web app) so I logged back into each of them using the same account. In each instance, I was treated as a new user with just 2.5GB, although my files were already available. There was a delay between when I received the original notification and when I was automatically logged out of the desktop app, so I was able to take a screenshot of my storage:
You'll notice that before I was logged out I had two accounts, a personal (the account in question) and a business. I'll reiterate that I'm certain that the notification of storage capacity was only related to my personal account and that in all three instances (mobile, web, desktop) I was logged into my personal account. I'm not sure why my business account became unlinked from the desktop app after this happened - possibly related but I'm not very concerned about that at the moment.
Does that give you more clarity about what happened?
I checked on the Your Plan tab - it only shows me current Earn More Space credits, there is no history of past credits earned. I can't recall what my credit may have been so apparently there is no way to prove this?
I did not see anything on the security tab that is concerning.
For more info on available support options, see this article.
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