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Not free space in basic account

New member | Level 2
New member | Level 2

My dropbox account show I have used 88,7% of 15,4 Gb. But I just can see 6 Gb in files. Where are the rest of the space?

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Accepted Solutions
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Re: Not free space in basic account

Dropboxer
Dropboxer
 
Could it be that you’re part of a shared folder? Can you please check how much space is being taken up by regular/shared content by navigating to your Plan tab?
 
If none of these come up with any findings, could you please send me a screenshot (excluding personal info) of where you’re seeing this usage as reported?
 
Let me know what you find! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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1 Reply 1
Highlighted

Re: Not free space in basic account

Dropboxer
Dropboxer
 
Could it be that you’re part of a shared folder? Can you please check how much space is being taken up by regular/shared content by navigating to your Plan tab?
 
If none of these come up with any findings, could you please send me a screenshot (excluding personal info) of where you’re seeing this usage as reported?
 
Let me know what you find! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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