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Not getting Password reset email link

Not getting Password reset email link

wkloke
Explorer | Level 3

Hi all,

I did not manage to receive Reset Email from no-reply@dropbox.com. Already check the spam folder and Global whitelist no-reply@dropbox.com. After several tried to login with incorrect password, my account is blocked.

When I try to Reset my password again,  @ https://www.dropbox.com/forgot?

I got this error:

Too many incorrect attempts. Please try again in a few minutes.

How long I need to wait? Any support team able to assist me?

I urgently need to access to my dropbox account

Thanks

 

1 Accepted Solution

Accepted Solutions

Re: not getting Password reset email link

wkloke1
New member | Level 2

Dear Fiona,

 

Case has been closed.  Support team has sent me the Recovery Link from another email provider login-support@dropbox.com , instead of no-reply@dropbox.com

 

Thanks for your help

 

View solution in original post

9 Replies 9

Re: not getting Password reset email link

Fiona
Dropboxer

Sorry to hear you can't access your account @wkloke:slight_frown:

When you get the too many attempts error you need to wait for 24 hours to reset the password again. Our team cannot send a password reset email in the meantime. 

If you are not receiving your reset password email tomorrow when you try to reset it again, then please contact our team at: https://www.dropbox.com/support

Is there a computer, that has the Dropbox desktop application installed to access your files from, for now? 

I hope there is! 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


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Questions asked in the community will likely receive an answer within 4 hours!)

Re: not getting Password reset email link

wkloke1
New member | Level 2

Dear Fiona,

Thanks for your prompt response, after 24 hours, I no longer get "Too many incorrect attempts. Please try again in a few minutes." instead, "If a Dropbox account exists for @Email , an e-mail will sent with furthers instruction."

However, I still not receive any Recovery Link after 4 hours. Already check spam/log files, whitelisted no-reply@dropbox.com

Can you send the Recovery Link direct to my Email instead of dropbox.com/forgot

 

Thanks

 

Re: not getting Password reset email link

Fiona
Dropboxer

Sorry for the late response @wkloke @wkloke1

I located the case you created with us for this account access issue, it is already in the right hands. 

Please respond there for us to help you resolve this, as soon as possible. 

Thank you for your patience. 


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: not getting Password reset email link

wkloke1
New member | Level 2

Dear Fiona,

 

Case has been closed.  Support team has sent me the Recovery Link from another email provider login-support@dropbox.com , instead of no-reply@dropbox.com

 

Thanks for your help

 

View solution in original post

Re: not getting Password reset email link

Fiona
Dropboxer

Glad to hear you can now access your account. 

Thanks for getting back to me about this. 

Enjoy your Dropbox and your Holidays! :grinning: :white_check_mark:


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Not getting Password reset email link

cocobloger
Explorer | Level 3

I have the same problem as discribed above. My email address is [email address removed as per Community's Guidelines]. It is obviously an business email and it will highly appriciated your prompt response.

Re: Not getting Password reset email link

wkloke
Explorer | Level 3
Hi

You can try email your issue to support@dropbox.zendesk.com , using your registered Dropbox account.

Thanks

Re: Not getting Password reset email link

Rainer_Zufall
New member | Level 2
I have the same Problem. The pw-reset-link doesn't come to my mail account. Any solutions please ??? Thx.

Re: Not getting Password reset email link

Walter
Dropboxer

Hi @Rainer_Zufall; are you still having issues with receiving the email to reset your password

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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