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Not getting forgot password link in my email account


Not getting forgot password link in my email account

New member | Level 2

I can't recover my old account, I did all the  way that said in but it not work. How can I recover my account? I know my email but I cant reset my passoword because I dont receive any link. I have many important files there. HELP ME!

1 Reply 1

Re: Not getting forgot password link in my email account


Hi @ranielgabriel; welcome to our Community and sorry to hear about this. 


There are four of possible reasons you’re not receiving the password reset email so let's take a look at what could be going wrong here; shall we? 


1. The email is caught in a spam folder: 


When you request a password reset, the email comes from If you don't receive this email, it’s possible that address is blocked. Check to see if the email arrived in your junk/spam folder. If it didn’t, add to your address book and then try the reset again.


2. The email is going to a different email address:

It’s fairly common to use one address as your primary email account, and then have used a second, different address with Dropbox. It may be that the password reset email isn’t going through because you used a different address with Dropbox.


3. The email address was misspelled: 

If you’re not receiving the email, check the spelling on the address you use for Dropbox, and try the reset again. Misspellings are one of the most common reasons for unreceived emails.


4. The email is delayed:

Occasionally, email providers can have a delay in their service. Give the reset email a few hours—it may still arrive, just not right away.


If you’ve tried each of these, but you’re still not receiving the password reset, there is still something you can do to get your files.


If you’re still signed in to Dropbox on another device (a computer, phone, tablet, or, you may be able to open Dropbox on that device. If you can, try saving copies of your files to that device.


As you probably know, you can find more info and tools for password resets in this Help Center article.


I hope this helps! 

Community Moderator @ Dropbox

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