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Not receive verification email

New member | Level 1
New member | Level 1

I tried to send verify my email by using 'verify email' button in settings, it showed that "Dropbox has sent a verification email to [personal information removed]. Check your inbox and click on the link in the email to verify your address. If you can't find it, check your spam folder or click the button to resend the email." but I haven't receive the email yet (I did find in both inbox and spam). Could you please help me on this error? Thanks.

1 Accepted Solution

Accepted Solutions
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Re: Not receive verification email

Dropboxer
Dropboxer

Hello everyone,

 

When you request to verify your email address, you will receive an email from no-reply@dropbox.com with the steps to verify your account.

 

If you don't receive an email after a reasonable amount of time, please check your spam folder to ensure that no-reply@dropbox.com is not blocked. You can also add no-reply@dropbox.com to your address book and request another email verification email.

 

If none of the above work, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.

Thank you!

 

PS: For your own protection, never share your personal information (email addresses, passwords etc..) publicly. Posted personal information were removed for privacy reasons. 




Zed
Community Moderator @ Dropbox
https://dropbox.com/support


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19 Replies 19
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Re: Not receive verification email

New member | Level 1
New member | Level 1

Hi!

I'm afraid if you haven't received the verification email and it's not in your spam folder, you'll need to talk to your email service provider, just in case they have accidentally blocked emails from no-reply@dropbox.com.

Sorry about that!

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Re: Not receive verification email

New member | Level 1
New member | Level 1
  • i need a verification in my account..pls [personal information removed]
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Re: Not receive verification email

New member | Level 1
New member | Level 1

I cant receive verification [personal information removed]

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Re: Not receive verification email

New member | Level 1
New member | Level 1

I have not received my verification email. Please help. 

 

[personal information removed]

 

 

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Re: Not receive verification email

New member | Level 1
New member | Level 1

I have not received verification email  [personal information removed]

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Re: Not receive verification email

New member | Level 1
New member | Level 1

I didn't get my verification email as well. Checked all my inboxes, spam, no verification email. Please fix!

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Re: Not receive verification email

New member | Level 1
New member | Level 1

Same in my case, didn't receive any email...

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Re: Not receive verification email

New member | Level 1
New member | Level 1
 
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Re: Not receive verification email

New member | Level 1
New member | Level 1
  1. Been trying for a password reset now for 2 days as DropBiox "kindly" changed my password for no good reason.  No email ever comes and no-one replies to help desk tickets.  Its crap when it goes wrong but easy when they charge your card!

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