Not receiving Verification and Forgot Password email

[just a user]

everytime i opened dropbox web, a red box came up and said i need to verify my email. but when i click sent verification email, i got nothing. i've checked my spam. plus, i forgot my password, and the email for recovering password doesn't come through either. but weirdly, i have sent a community comment in dropbox forum a while ago with the same email address and the notification of "ranking up in dropbox community" came through. so, it's definitely not a problem on my email.

[Hannah]

Hey @just a user, thanks for bringing this to our attention.

Can I actually send you an email, so we can look into this internally?

Thanks.

[just a user]

@Hannah yes, please 😄

[just a user]

i'm sorry, just wanna check since i have problem with dropbox's emails. have you emailed yet? @Hannah 

[Hannah · Accepted solution]

I just did! You shouldn't have an issue receiving my email, but let me know if you didn't.

[projectbluesky22]

hi Hannah,

I'm having this same issue. Are you able to assist me also please?

[Megan]

Hi @projectbluesky22, happy Tuesday! 

Have you tried a different browser, in order to request for a verification email, and password through that?

Let me know of any updates!

[projectbluesky22]

Hi yes I've tried Safari, Chrome and Firefox and also using private tabs

[projectbluesky22]

Can anyone please assist me with this

[Megan]

Hi @projectbluesky22, I just sent you an email, and I'll be happy to continue troubleshooting there.

Cheers!