Not receiving password reset link

[p0802]

I forgot my password and have requested the password reset link multiple times. I've added no-reply@dropbox.com to my contacts and checked my spam folder but I still haven't received it. I've submitted a support request to the help desk twice but have not received a response. How can I get in touch with a Dropbox staff member to resolve this issue?

[Jay]

Hi @p0802, thanks for posting on the Community!

Could you let me know the ticket ID from the automated email response when you contacted the support team, in order to look into this matter in more detail?

Keep me posted!

[p0802]

Hello Jay,

The ticket ID is 11804836. Thank you for your response!

[Jay]

Thanks for the ticket ID, I've located it on the system and have forwarded it to the appropriate team to look into this in more detail.