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Not receiving password reset link

Not receiving password reset link

p0802
Explorer | Level 4

I forgot my password and have requested the password reset link multiple times. I've added no-reply@dropbox.com to my contacts and checked my spam folder but I still haven't received it. I've submitted a support request to the help desk twice but have not received a response. How can I get in touch with a Dropbox staff member to resolve this issue?

3 Replies 3

Re: Not receiving password reset link

Jay
Dropboxer

Hi @p0802, thanks for posting on the Community!

 

Could you let me know the ticket ID from the automated email response when you contacted the support team, in order to look into this matter in more detail?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Not receiving password reset link

p0802
Explorer | Level 4

Hello Jay,

The ticket ID is 11804836. Thank you for your response!

Re: Not receiving password reset link

Jay
Dropboxer

Thanks for the ticket ID, I've located it on the system and have forwarded it to the appropriate team to look into this in more detail.


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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