Security and Permissions
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Hi,
I just registered my Dropbox account and want to active 2FA but did not receive verification code via sms. I've tried several times but still. How I can do?
Thanks
Pham
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Thank so much, Hanah! I was able to do following your instruction. Great support!
By the way, how can I change the receiving verification code from mobile number to mobile app? I have old account with 2AF but now cannot access it because I do not receive the code via sms.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi Hannah,
Thank so much for your help. However, because I did not receive the verification code vis SMS hence I cannot sign-in either on mobile or laptop to disable the 2FA. Kindly advise if you have any alternative solution.
Brgds,
Pham
Hi
The only way to disable it without getting the code is to use the emergency recovery codes you were given when you set up the 2FA
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Dear Mark,
Thank you for your advise. However, I've registered that account since long time ago and did not remember where is the emergency code now... Is there any alternative solution?
Tks and Brgds,
Hai
No, there isnt I'm afraid.
Basically you told Dropbox, and agreed to it when setting it up, that the only person who could access that account and that data was somebody who had the password and either the verification codes or recovery passwords. If they do not have that you told them to lock access - you cannot now get around this.
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Hi Mark,
Yes, understand the situation and regulation of Dropbox but my question is why I cannot receive the code via sms? Have checked with my carrier and they confirmed that do not receive any message from Dropbox :(.
Tks and Brgds,
I am not receiving an SMS code on my phone number. I have a username and password for my dropbox account. Can I receive a verification code to my email?
Hi there!
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