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Not receiving verification code to activate 2FA

Not receiving verification code to activate 2FA

Pham
Explorer | Level 3
Go to solution

Hi,

I just registered my Dropbox account and want to active 2FA but did not receive verification code via sms. I've tried several times but still. How I can do?

Thanks

Pham

 

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution
Hey @Pham, thanks for posting on our Community today!

If you're not receiving the SMS with the security code, you may want to use an offline code generator, like an authenticator app.

You can see more info about that here.

Let me know how it goes.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

24 Replies 24

Hannah
Dropbox Staff
Go to solution
Hey @Pham, thanks for posting on our Community today!

If you're not receiving the SMS with the security code, you may want to use an offline code generator, like an authenticator app.

You can see more info about that here.

Let me know how it goes.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Pham
Explorer | Level 3
Go to solution

 Thank so much, Hanah! I was able to do following your instruction. Great support!

By the way, how can I change the receiving verification code from mobile number to mobile app? I have old account with 2AF but now cannot access it because I do not receive the code via sms.    

Hannah
Dropbox Staff
Go to solution
Happy to hear that, Pham!

And you should be able to see the steps to receive a code via a mobile app in this article.

If you're still having trouble getting the code and you have a trusted computer linked to this account, you can also click on the Dropbox icon on the computer to access our website.

From there, you can disable two step verification, if needed.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Pham
Explorer | Level 3
Go to solution

Hi Hannah, 

 

Thank so much for your help. However, because I did not receive the verification code vis SMS hence I cannot sign-in either on mobile or laptop to disable the 2FA. Kindly advise if you have any alternative solution. 

 

Brgds, 

Pham

 

 

Mark
Super User II
Go to solution

@Pham 

Hi

 

The only way to disable it without getting the code is to use the emergency recovery codes you were given when you set up the 2FA


 


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Pham
Explorer | Level 3
Go to solution

Dear Mark, 

 

Thank you for your advise. However, I've registered that account since long time ago and did not remember where is the emergency code now... Is there any alternative solution? 

 

Tks and Brgds, 

Hai

 

Mark
Super User II
Go to solution

No, there isnt I'm afraid. 

 

Basically you told Dropbox, and agreed to it when setting it up, that the only person who could access that account and that data was somebody who had the password and either the verification codes or recovery passwords. If they do not have that you told them to lock access - you cannot now get around this. 


 


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Pham
Explorer | Level 3
Go to solution

Hi Mark, 

Yes, understand the situation and regulation of Dropbox but my question is why I cannot receive the code via sms? Have checked with my carrier and they confirmed that do not receive any message from Dropbox :(. 

Tks and Brgds, 

 

 

 

 

JUEFS
Explorer | Level 3
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I am not receiving an SMS code on my phone number. I have a username and password for my dropbox account. Can I receive a verification code to my email?

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