cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We love to hear how every person gets the most from Dropbox, and it seems everyone has a slightly different use for it - tell us yours here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving verification email link

Not receiving verification email link

MT19
Explorer | Level 4

Hi, I have the same problem as many other users.

I recently registered for a dropbox account but I can't start sharing files until I verified my email address. However, I never received the email verification link.

I tried: Resending the link, checking spam folder, adding the "no-reply@dropbox.com" to the address book. Nothing worked.

For reasons, I will not post my email address here. But it would be great to get some feedback from the dropbox customer support on how to proceed from here.

5 Replies 5

Re: Not receiving verification email link

ysn
Explorer | Level 3

Hello,

What's your email provider? (Gmail, Yahoo and etc.)

Re: Not receiving verification email link

Walter
Dropboxer
Hey @MT19, thanks for joining our Community and sorry to hear you're having issues with this.

Since you're gone through some troubleshooting already, may I reach out via email to have a further look into this?

Let me know here and I'll use the email address that's connected to your profile here, on our Community. 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Not receiving verification email link

MT19
Explorer | Level 4

@Walter: Thanks a lot 🙂 That would be great. Please reach out to me via Email. My provider is web.de.

Re: Not receiving verification email link

Walter
Dropboxer
Sure thing @MT19 - you've got :envelope: 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Not receiving verification email link

MT19
Explorer | Level 4

Got it 🙂 Thx @Walter

Who's talking

Top contributors to this post

  • User avatar
    MT19 Explorer | Level 4
  • User avatar
    Walter Dropboxer
  • User avatar
    ysn Explorer | Level 3
What do Dropbox user levels mean?
Need more support?