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Old number

Old number

George377383
New member | Level 2
Hi so I have a account that I haven’t accessed in over 4 years because of my 2 step verification which is linked with an old number that I haven’t got anymore. The problem is I don’t have an emergency backup code or an backup phone number or a connected device. I need to get access to my account but need that 6 digit verification code which I cannot access I have repeatedly contacted customer services by tickets and they’re not helping and I was wondering if one of you can help me because I’m very stressed about this and I want access to my account.
1 Reply 1

Re: Old number

Rich
Super User II

@George377383 wrote:
I have a account that I haven’t accessed in over 4 years because of my 2 step verification which is linked with an old number that I haven’t got anymore.

Unfortunately, you won't be able to gain access to the account. Without the two-step code or the emergency backup codes, it's simply not possible to gain access to the account. Not only that, but if the account has been idle for four years, it likely doesn't exist anymore (unless you're still paying for it). Accounts that are idle for more than a year are deleted due to inactivity.

 

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    Rich Super User II
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