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On the FREE Account I have 6.25 GB capacity, but it now stops uploading at 2 GB, why?

On the FREE Account I have 6.25 GB capacity, but it now stops uploading at 2 GB, why?

rirodrig
New member | Level 2

On the FREE Account I have 6.25 GB capacity, but it now stops uploading at 2 GB, why?

I am also not able to submit tickets through the DROPBOX support site.

Please help.

 

Thank you.

Rirodrig

1 Accepted Solution

Accepted Solutions

Re: On the FREE Account I have 6.25 GB capacity, but it now stops uploading at 2 GB, why?

rirodrig
New member | Level 2
It was user error... I actually just found out that the last file being uploaded was about 5.25 GB .. I just resolved it myself. Thank you for the support.

View solution in original post

3 Replies 3

Re: On the FREE Account I have 6.25 GB capacity, but it now stops uploading at 2 GB, why?

Jay
Dropboxer
Hi @rirodrig, thanks for joining the Community!

Could you forward a screenshot showing what you see on this page?

Regarding contacting support, this will vary depending on your current plan.

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: On the FREE Account I have 6.25 GB capacity, but it now stops uploading at 2 GB, why?

rirodrig
New member | Level 2
It was user error... I actually just found out that the last file being uploaded was about 5.25 GB .. I just resolved it myself. Thank you for the support.

Re: On the FREE Account I have 6.25 GB capacity, but it now stops uploading at 2 GB, why?

Jay
Dropboxer
No problem, @rirodrig, let me know if you have any further queries.

Enjoy your week ahead!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Jay Dropboxer
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    rirodrig New member | Level 2
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