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Out of space

New member | Level 2
New member | Level 2

I'm stuck with an 'out of space' message. I have deleted most files and permenantly deleted them from the trash tab.... still same message?  Please help!

1 Accepted Solution

Accepted Solutions
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Re: out of space

Dropboxer
Dropboxer
Good Day Nicola!

Thanks for reaching out to us!

Your Dropbox quota is calculated based on the total contents of your Dropbox, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders.

If you want to remove a shared folder from your account without affecting other members, you can remove your access to it.

Please see our Help Center for instructions:
- https://www.dropbox.com/help/163


If you need a little more space, you can visit the following pages on our website to see how you can earn bonus space:

- Earn bonus space by learning about Dropbox: https://www.dropbox.com/gs
- Earn bonus space by referring people to Dropbox: https://www.dropbox.com/referrals
- Earn bonus space by telling people about Dropbox: https://www.dropbox.com/free

I have also checked your account and answered your ticket

I hope this answers your query!


Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly!


View solution in original post

1 Reply 1
Highlighted

Re: out of space

Dropboxer
Dropboxer
Good Day Nicola!

Thanks for reaching out to us!

Your Dropbox quota is calculated based on the total contents of your Dropbox, which includes shared folders. A Dropbox account can't sync more than its quota, so a 2 GB account can't sync more than 2 GB, including the space taken up by shared folders.

If you want to remove a shared folder from your account without affecting other members, you can remove your access to it.

Please see our Help Center for instructions:
- https://www.dropbox.com/help/163


If you need a little more space, you can visit the following pages on our website to see how you can earn bonus space:

- Earn bonus space by learning about Dropbox: https://www.dropbox.com/gs
- Earn bonus space by referring people to Dropbox: https://www.dropbox.com/referrals
- Earn bonus space by telling people about Dropbox: https://www.dropbox.com/free

I have also checked your account and answered your ticket

I hope this answers your query!


Did you find my post helpful? If it answers your question, please mark 'Accept as Solution" below so other users can find it quickly!


View solution in original post

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